Terms & Conditions

By accessing the Nova Printing website or placing an order with us, you agree to the terms and conditions outlined below.

Nova Printing reserves the right to update, modify, add, or remove any part of these terms at any time. Customers are encouraged to review this page before placing an order.

1. General Terms

Nova Printing provides customized printing, branding, promotional merchandise, corporate gifts, signage, apparel, and related products and services.

By placing an order, the customer authorizes Nova Printing to process, customize, produce, and arrange delivery of the ordered products.

The customer is responsible for providing complete and accurate information, including:

  • Contact details

  • Delivery address

  • Product requirements

  • Quantities and sizes

  • Names and spellings

  • Logos and artwork

  • Colours and branding instructions

  • Any other customization details

By contacting us, creating an account, submitting an enquiry, or placing an order, you agree that Nova Printing may communicate with you through email, telephone, SMS, WhatsApp, or other appropriate communication channels regarding your enquiry or order.

Customers may request that non-essential promotional communications be discontinued by contacting us.

2. Quotations, Pricing and Taxes

All prices and quotations are provided in Pakistani Rupees (PKR) unless otherwise stated.

Prices may vary depending on:

  • Product quantity

  • Material

  • Size

  • Printing or branding method

  • Design requirements

  • Packaging

  • Delivery location

  • Production timeline

  • Other customization requirements

A quotation is only valid for the period specified in the quotation. If no validity period is stated, the quotation may be revised before the order is confirmed.

Any applicable taxes, delivery charges, design charges, or additional service fees will be communicated before the order is finalized.

Nova Printing reserves the right to correct pricing errors and to revise prices before accepting an order.

3. Order Confirmation and Payment

An order will only be considered confirmed after:

  • The final product specifications have been agreed upon.

  • The design or artwork has been approved, where applicable.

  • The required advance or full payment has been received.

  • Nova Printing has confirmed acceptance of the order.

Production will not begin until the required payment and design approval have been received.

For large, customized, or bulk orders, Nova Printing may require a deposit or full advance payment.

Any remaining balance must be paid according to the agreed payment terms.

4. Design and Artwork Approval

Customers are responsible for carefully reviewing all artwork, designs, mock-ups, proofs, names, spellings, logos, sizes, colours, quantities, and product specifications before providing final approval.

Once a design has been approved and production has started, Nova Printing will not be responsible for errors that were visible in the approved design.

Any changes requested after approval may result in:

  • Additional charges

  • Production delays

  • A revised delivery date

  • Rejection of the requested change if production has already progressed

Colours displayed on screens may differ slightly from printed, embroidered, engraved, or manufactured products due to differences in screens, materials, inks, fabrics, lighting, and production methods.

5. Production and Delivery

Estimated production and delivery timelines will be communicated when the order is confirmed.

Orders are generally processed during normal working days, excluding Sundays and public holidays.

Delivery times may vary depending on the product, order quantity, customization requirements, courier availability, and delivery location.

Nova Printing will not be responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete delivery information

  • The recipient being unavailable

  • Refusal to accept the package

  • Courier service delays or policies

  • Public holidays

  • Weather conditions

  • Natural disasters

  • Government restrictions

  • Road closures, strikes, or security conditions

  • Other circumstances beyond our reasonable control

Orders returned due to incorrect information, recipient refusal, or failed delivery attempts may be subject to additional delivery charges.

6. Cancellation and Changes

Customers should request cancellation or order changes within one hour of placing the order.

Cancellation or modification requests are not guaranteed and will depend on whether design, production, procurement, or customization has started.

Personalized, branded, printed, engraved, embroidered, or otherwise customized orders cannot be cancelled once the design has been approved or production has started.

Any approved changes may result in additional charges or a revised delivery schedule.

Further details are provided in our Cancellation, Replacement and Refund Policy.

7. Returns, Refunds and Exchanges

Because customized products are produced specifically according to the customer’s requirements, returns, refunds, and exchanges are generally not accepted.

A replacement, correction, store credit, partial refund, or full refund may be considered where:

  • The product is damaged during delivery.

  • The delivered product is materially different from the approved order.

  • There is a manufacturing or customization error caused by Nova Printing.

  • Nova Printing is unable to provide an appropriate replacement or correction.

Refunds or replacements will not be provided for:

  • A change of mind

  • Incorrect information supplied by the customer

  • Errors contained in customer-approved artwork

  • Minor colour or material variations

  • Normal production tolerances

  • Improper use, washing, storage, or handling

  • Claims submitted outside the stated reporting period

8. Damaged, Defective or Incorrect Products

Customers should record a complete and continuous unboxing video beginning before the courier package is opened and continuing until all products have been removed and inspected.

The video should clearly show:

  • The unopened external packaging

  • The courier label

  • The condition of the package

  • The opening of the package

  • The complete contents of the order

  • Any damaged, defective, missing, or incorrect items

Claims relating to damaged, defective, missing, or incorrect products must be submitted within two hours of delivery.

Customers must provide:

  • The order number

  • A complete unboxing video

  • Clear photographs

  • A description of the issue

Claims submitted without sufficient supporting evidence may not be accepted.

The original product, packaging, labels, tags, and accessories must remain intact until the claim has been reviewed.

9. Product Availability and Substitution

Product availability may change without notice.

If an ordered product, colour, size, material, or component becomes unavailable, Nova Printing will contact the customer to discuss available options.

Depending on the circumstances, the customer may be offered:

  • An alternative product

  • An alternative colour, size, or material

  • A revised production timeline

  • The option to wait for availability

  • A refund for the unavailable item, where appropriate

Nova Printing will not make a material substitution without customer approval.

Minor differences in packaging, shades, materials, or product details may occur depending on supplier availability and manufacturing batches.

10. Third-Party Products and Brand Affiliation

Nova Printing may source blank or unbranded products, materials, packaging, and components from independent suppliers and vendors.

Unless explicitly stated, Nova Printing is not affiliated with, endorsed by, sponsored by, or officially connected to any third-party brand whose name, product style, trademark, or reference may appear on the website or in customer communications.

Terms such as “polo shirt” describe a style of garment and do not necessarily refer to any specific brand.

All third-party trademarks, brand names, logos, and intellectual property remain the property of their respective owners.

11. Customer-Provided Logos and Artwork

By submitting a logo, design, image, trademark, photograph, text, or other content to Nova Printing, the customer confirms that they have the legal right or permission to use and reproduce that material.

Nova Printing will not be responsible for any claim, dispute, loss, or legal action arising from unauthorized use of intellectual property supplied by the customer.

Nova Printing reserves the right to refuse any artwork or order that appears unlawful, misleading, offensive, defamatory, or in violation of third-party rights.

12. Intellectual Property

All original website content, product photography, graphics, designs, text, branding, and other materials created by Nova Printing remain the property of Nova Printing unless otherwise stated.

Customers may not copy, reproduce, modify, distribute, or commercially use Nova Printing’s content without prior written permission.

Customer-provided logos, artwork, trademarks, and brand materials remain the property of the customer or their respective owners.

13. Limitation of Liability

Nova Printing will take reasonable care when processing, producing, packaging, and delivering orders.

To the maximum extent permitted by applicable law, Nova Printing will not be liable for:

  • Indirect or consequential losses

  • Loss of profit, business, revenue, or opportunity

  • Delays caused by third-party couriers

  • Issues caused by incorrect customer instructions

  • Customer-approved design errors

  • Damage caused after delivery

  • Misuse or improper handling of products

  • Differences in subjective expectations

Where Nova Printing is found responsible for a defective, damaged, or incorrect product, our maximum liability will generally be limited to the amount paid for the affected product.

Nothing in these terms excludes any rights or liability that cannot legally be excluded under applicable law.

14. Website Information

Nova Printing aims to keep product descriptions, images, prices, and other website information accurate and up to date.

However, we do not guarantee that all website information will always be complete, current, or free from errors.

Product images are provided for illustration. Actual products may differ slightly in colour, appearance, packaging, dimensions, or material.

Nova Printing may correct errors, update information, or cancel an order affected by an obvious pricing or listing error.

15. Privacy

Customer information will be used to process enquiries, manage orders, arrange delivery, provide support, and communicate relevant information.

Nova Printing will take reasonable steps to protect customer information and will not intentionally sell personal information to unrelated third parties.

Information may be shared with couriers, payment providers, suppliers, or service providers where necessary to complete an order.

16. Governing Law and Jurisdiction

These terms and conditions are governed by the applicable laws of Pakistan.

Any dispute arising from an order, transaction, or use of the Nova Printing website will be subject to the jurisdiction of the relevant courts in Islamabad, Pakistan, unless otherwise required by applicable law.

17. Contact Information

For questions about these terms or any order, please contact:

Nova Printing

Phone: 0335 5252637

Email: info@novaprinting.pk

Business Hours: 10:00 AM to 7:00 PM

Address: Basement 04, Block I&T Centre, 94 Aun M Rizvi Road, G-10/1, Islamabad, Pakistan